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FAQ - General

How can I start trading?

Open an account and start trading in just a few steps. Once you have filled out your trader account information, we will send you a confirmation email with your account details and requirements for completing the verification process. Once logged in, visit the deposit page to fund your account and start trading. 

 

What are binary options trading?

Binary Options is a simplified and profitable trading instrument used in the financial markets to take a position above or below the current market price for a given asset and time frame.

As opposed to traditional forms of financial trading, binary options is an opportunity for investors who want to trade the financial markets but have limited time or risk to do so. When trading binary options, you are trading on market volatility, by simply predicting an asset’s price movement during a predetermined time frame.

With the security of a predetermined profit or loss and trade expiration time, Binary Options trading allows you to manage your time and cater your investments to fit your lifestyle.

 

Do I need experience to trade?

Whether you have previous market knowledge or have never looked at a chart, Skyline Markets makes it easy for traders of all experience levels to invest in the financial markets. Visit our education center to learn more about trading strategies and improve your market skills.

 

Can I trade on my phone/tablet?

Skyline Markets’ clients never miss a trading opportunity! We provide clients with both a web-based and mobile trading platform, so you can take advantage of quick-paced price movements anytime, anywhere.

 

How can I contact your support team?

Our support team is dedicated to assisting you with any and all questions. We’re available 24/7 via live chat support, email and phone. Please feel free to reach us at cs@skylinemarkets.co or call us at +44 20 37 696 655.

FAQ - Account types

Which account type is right for me?

Skyline Markets offers a range of account types to best suit your level of experience, available capital and investment goals. Visit our account types page to determine which account level is right for you.

With an emphasis on dedicated training and money management services for our premium accounts, SkyLine Markets teaches smart trading strategies in order to calculate and control potential risk.

 

Do you provide a Demo account?

Demo accounts are available on request for all active trader accounts. Contact our support to inquire about a demo account.

 

What is the VIP Mentorship Program?

The VIP mentorship program is for our select Premium accounts and offers a range of exclusive services and benefits around the clock:

  • 24/7 availability with your Senior broker
  • VIP payouts
  • Privileged trading signals based on special trading events
  • Preferential withdrawal schedule
  • Monthly account analysis with Senior Broker

Contact your account manager today for more information on our VIP Mentorship Program.

FAQ - Banking

How do I deposit funds into my trading account?

With a wide range of deposit methods, funding your trading account with Skyline Markets is effortless.  In order to fund your trading account, login and visit our deposit page. Select your preferred method and amount, confirm your details and submit your payment. Once your payment is approved the amount will be reflected in your account balance.

Our support team is available 24/7 for any assistance you may need.

 

What deposit methods I can use?

As shown on our deposit methods page, Skyline Markets offers a variety of payment methods, supporting our clients in regions worldwide:

  • Credit Cards (Visa, MasterCard, American Express, Diners, Discover)
  • Debit Cards (Visa Electron, Maestro, Bleue, CartaSi, JCB, Laser
  • E-Wallets (Skrill, Webmoney, ChinaUnionPay, iDeal, entropay, Ukash)
  • Bank Wire Transfers – Bank wire transfer details are available on our deposit page for your convenience. Please note bank wire transfer can take up to 5-business day to process.

 

What is the minimum deposit amount?

You can start trading with as little as $250.

 

What is the maximum deposit amount?

The maximum transaction amount is $10,000.

 

Can I deposit in my local currency?

Our supported currencies for Credit Card transactions are EUR, USD and GBP. Contact your account manager or our support team to find out how you can deposit in your local currency through an alternative payment method.

 

How can I consult my balance and transaction history?

Skyline Markets believes in full transparency with our traders. All transactions performed within your trading account are recorded in real-time and can be consulted in your account Portfolio.

 

How can I withdraw funds from my account?

Login to your account, click on the ‘My Account’ tab on the tool bar at the top of the page, then select ‘Withdrawals’ from the drop-down menu. Enter the amount you want to withdraw, according to the currency of your trading account. Complete the electronic form as required then click ‘Submit’. You will be notified via email once your withdrawal request has been processed.

 

Do I need to provide any documentation to make a withdrawal?

Please note, all withdrawal requests are subject to a client’s account being fully verified and funded with the withdrawal amount that has been requested.

 

How long does it take to receive my funds?

Once your withdrawal request has been submitted, please allow an average of 3 business days for our banking department to process your request.  Once your withdrawal request is processed, the funds will show in your account within 3-7 business days.  

Please note that your funds will be withdrawn back to the same payment method used for the original deposit. The processing time for withdrawals differs for each payment method; please see our withdrawal policy for more information.

Broker, Executive and VIP account holders enjoy same day withdrawal approvals.

 

Is there a limit for withdrawal amounts?

The minimum withdrawal amount at Skyline Markets is 100 EUR/USD, depending on the currency of your trading account.

FAQ - Compliance & Security

What documents are required to verify my trading account?

Skyline Markets holds KYC policies to a high standard in order to prevent identify theft, money laundering and financial fraud. In order to verify your account, simply upload the following compliance documents in the Compliance tab in ‘My Account’:

  • A copy of your valid passport with the signature page, or government issued ID, or driving license.
  • Copy of the credit card used to make the deposit. The copy of the front of the credit card should show your name, expiration date, and last four digits of the credit card number. The backside should show your signature, however, the CVV should be covered.
  • A copy of a recent utility bill in your name and address issued within the last four months.

 

When do I need to provide documents to verify my account?

We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits, trades or withdrawals.

 

Is my information secure?

With Skyline Markets, traders can rest easy knowing that all personal details will remain secure and confidential. We adhere to the higher standards in security, encrypting and protecting all documents and confidential information.

 

Do I need to pay taxes on my benefice?

Skyline Markets encourages our traders to become familiar and comply with the legal policies set in place in their respective country of residence.

 

How can I close my account?

If you wish to close your trading account, please contact our support team to assist you in the process. We’re sad to see you go.

 

Are my funds secured?

Skyline Markets utilizes advanced security systems and policies in order to protect clients' funds. Your funds are always secured, being held in a segregated bank account.

 

How will the transaction appear on my bank statement?

Deposits with Skyline Markets will be shown on your credit card statement as Skyline Markets +44 2 037 696 655.

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